Frequently Asked Questions
Everything you need to know about our mineral beauty products and services.
Are Lily Lolo products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we are BUAV approved.
How do I find the right foundation shade for my skin tone?
We recommend using our online Shade Finder tool or purchasing our sample sizes to test the mineral foundation in natural light before committing to a full-size jar.
What is your return policy?
We offer a 30-day return policy for any products that are unused and in their original packaging. Please contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and are calculated at checkout.
Are your beauty products suitable for sensitive skin?
Our mineral makeup is made from natural ingredients and is free from harsh chemicals, making it ideal for sensitive or acne-prone skin.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery status.